Shipping Information

ORDER DESPACH:

All packages are sent in less than 24 hours from Monday to Friday, excluding public holidays and scheduled stops. 

We can assure you that we are doing our best to send your packages as quickly as possible.

The orders made before 9am are shipped the same day. 

Colissimo, Chonopost & Mondial Relay packages are shipped from Monday to Friday at 9:15am.

DHL pick-up is scheduled at 2pm from Monday to Friday.

AVAILABLE CARRIERS

• Colissimo (La Poste)
• Mondial Relay
• Chronopost (Only in France)
• DHL Parcel.

You can choose the carrier of your choice. The prices and the speed of the different carriers are indicated at the time of payment.

FURTHER INFORMATION

Tracking: Of course, all packages have tracking available online. You will receive the tracking link directly by email as soon as the package has been processed.

Insurance: All packages are insured. If one of your products arrives in bad condition at your home, we will reimburse you or we will send you a new product as soon as possible.

Lost Shipments: It's not your fault. If your package takes a long time to arrive, we will put everything in place to resolve the problem quickly. If unfortunately, the package has been lost by the carrier, we undertake to reimburse you the total amount of your order.

For any question or request concerning a tracking, please contact us at contact@deltakeyco.com or through the Contact page.