All packages are sent in less than 48 hours from Monday to Saturday morning, excluding public holidays and scheduled stops.
We can assure you that we are doing our best to send your packages as quickly as possible. According to existing orders, +90% of orders are processed and sent in less than 24 hours.
Colissimo and Chronopost orders are dropped off every day from Monday to Saturday at 12:30 p.m.
Mondial Relay orders are dropped off every day from Monday to Saturday at 5:30 p.m.
DPD, UPS, DHL Express orders are picked up the day after your order, Monday to Friday.
- Mondial Relay (Only in France)
- Chronopost (Only in France)
- DPD (Only for France & Europe)
- DHL Express
You can choose the carrier of your choice. The prices and the speed of the different carriers are indicated at the time of payment.
Tracking: Of course, all packages have tracking available online. You will receive the tracking link directly by email as soon as the package has been processed.
Insurance: All packages are insured. If one of your products arrives in bad condition at your home, we will reimburse you or we will send you a new product as soon as possible.
Lost Shipments: It's not your fault. If your package takes a long time to arrive, we will put everything in place to resolve the problem quickly. If unfortunately, the package has been lost by the carrier, we undertake to reimburse you the total amount of your order.
For any question or request concerning a tracking, please contact us at firstname.lastname@example.org or through the Contact page.